The School shall ensure a fair and reasonable refund policy is detailed for all students. 

The maximum processing time from the student’s withdrawal / refund request to the issuance of the refund shall not exceed more than 7 working days. 

The School adopts the Refund Policy as per the Standard PEI-Student Contract as set out by SSG. This policy will act as a framework in guiding the terms and conditions and implementation of detailed refund processes and procedures. 

School Refund Policy as per clauses in the Standard Student Contract: - 

The School will notify the Student within three (3) working days upon knowledge of any of the following (each a “Refund Event”): 

1. It cannot commence the provision of the Course on the Course Commencement Date; 
2. It cannot complete the provision of the Course by the Course Completion Date; 
3. The Course will be terminated before the Course Completion Date; 
4. The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or 
5. The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass. 

Where any of the Refund Events in Clause 3.1(a) to (c) of the Student Contract has occurred: 

1. The PEI shall use reasonable efforts to make alternative study arrangements for the Student and shall propose such alternative study arrangements in writing to the Contracting Party, within ten (10) working days of informing the Contracting Party of the Refund Event. 
2. If the Contracting Party accepts such alternative study arrangements, the PEI shall set forth such alternative study arrangements in a written contract and this Contract shall automatically terminate on the date that such new written contract comes into effect. 
3. If the PEI does not propose alternative study arrangements to the Contracting Party within the time stipulated in Clause 3.2(a) of the Student Contract, or the Contracting Party does not accept such alternative study arrangements, the Contracting Party may forthwith terminate the Contract by way of a written notice to the PEI. 

Where any of the Refund Events in Clauses 3.1(d) to (e) of the Student Contract has occurred, the PEI shall forthwith terminate this Contract by way of a written notice to the Contracting Party. 

If the Contract is terminated pursuant to Clause 3.2(b) read with Clause 3.1(a) of the Student Contract, the PEI shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination. 

If the Contract is terminated pursuant to Clause 3.2(b) read with either Clause 3.1(b) or Clause 3.1(c) of the Student Contract, the PEI shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within. 

If the Contract is terminated pursuant to Clause 3.3 or Clause 3.2(c) read with Clause 3.1(a) of the Student Contract, the PEI shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination. 

If the Contract is terminated pursuant to Clause 3.2(c) read with either Clause 3.1(b) or Clause 3.1(c) of the Student Contract, the PEI shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination. 

Refund for Withdrawal during Cooling-off Period: 

1. Notwithstanding anything herein contained, the Contracting Party shall be entitled to, without any liability whatsoever to the PEI, forthwith terminate the Contract at any time within the 10 Calendar Days Cooling-Off Period by way of a written notice to the PEI. The PEI shall return all Course Fees and Miscellaneous Fees paid to it within seven (7) working days of the receipt of the written notice. 

Refund for Withdrawal Outside the Cooling-off Period: 

1. Without prejudice to Clauses 3.1 to 3.8 of the Student Contract, the Contracting Party may terminate the Contract at any time before the Course Completion Date by providing a written notice to the PEI. Upon receipt of such notice, the PEI shall within seven (7) working days, refund to the Contracting Party such amount (if any) as determined in accordance with Schedule D of the Student Contract. 



Schedule D – Refund Table:

Should a course be cancelled due to, but not limited to the conditions below, the School will decide on the status of the fees paid with the students’ interest in mind. Conditions where a course may be cancelled:

• The teacher is suddenly hospitalised and a substitute teacher cannot be found.

Non-Refundable Fees: -

• Application Fees
• Purchase of Equipment (non-refundable if used)