REFUND PROCEDURE
SSG
REFUND PROCEDURES
- In the event that a student would want to ask for a refund if eligible during the Course Withdrawal application, he/she is to fill up the Student Withdrawal/Deferment Form and hand it to the Course Administrator/Education Executive via email or at the Admin office for further processing.
- Reasons for refund must also be clearly documented in the Student Withdrawal/Deferment Form.
- Any supporting documentations that are required to process the refund request must be submitted by the student along with the form.
- Note: For course transfer to lower priced course, no course fees will be refunded, unless the transfer is done within 10 calendar days cooling off period.
- Upon receipt of any Student Withdrawal/Deferment Form (including supporting documents if any), Course Administrator / Education Executive is to meet up with the student and acknowledge the receipt of any eligible refund by signing on the form. This is to be done within 2 working days upon receipt of the Student Withdrawal/Deferment Form (based on the date of application).
- Course Administrator / Education Executive is to refer to the Standard Student Contract and Refund Policy to establish if a refund is to be made to the students.
- Course Administrator / Education Executive will work out a Refund Amount (if any) based on the Refund Policy as stated in the Standard Student Contract. This amount will be indicated on the Student Withdrawal/Deferment Form.
- Computation of such an amount will also be explained to Students and stated in the Student Withdrawal/Deferment Form.
- All refund amounts will strictly adhere to the Refund Policy as stated under the Standard Student Contract.
- Upon establishing of refund amount, Course Administrator / Education Executive is to seek the approval of Principal as part of management approval before the refund amount can be disbursed.
- Approval shall be given within 2 working days from the student’s request.
- Such approval should be documented in the Student Withdrawal / Deferment Form. After tabulating the refund amount, Finance Department will disburse the refund amount directly to the student via Bank Transfer or PayNow.
Note: The whole refund process should not take more than 7 working days (timeline to be monitored by the Course Administrator / Education Executive), from date of application to the disbursement of funds. - For refunds done via Bank Transfer or PayNow, the Course Administrator / Education Executive is to Email / Whatsapp the students to inform the completion of refund.
